Refresh the browser tab

If Brandcast has been open in the browser tab for a long time (i.e. overnight), it's probably a good idea to refresh. This will ensure that you are up-to-date with the latest app code. 

Check your internet connection

Brandcast needs a reliable internet connection in order to save your changes as you work. To be sure that internet speed isn’t an issue, double check your internet connection and verify your signal strength. 

If you are working from behind a network that has a firewall, or uses a proxy server, in some cases this can cause issues with performance or the speed of file uploads. 

Try disabling browser extensions

Some browser extensions may cause performance issues, or even cause errors while using Brandcast. Try turning off all your extensions via the settings in Chrome, and see if the situation improves. 

Some extensions related to text editing (i.e. Grammarly) can interfere with Brandcast's text editor and cause problems, too. If you're seeing slowness or other issues while typing text, try disabling these extensions specifically.

Use Performance Mode

If your site has a lot of videos, images, or animated GIFs, this can sometimes cause the app to slow down. You can try toggling the display of media on/off within the page editor, to speed things up while you're working. From the "View" menu, select "Display Performance", then select "Fast Display": 

Close unused tabs

Opening a lot of websites within Brandcast can increase the amount of memory that the app uses. If you aren't currently working on a site, closing it out may improve the app's performance.

Similarly, you can try closing any unused browser tabs within Chrome, which may also free up some memory.

Check the minimum system requirements

The Brandcast app will run faster the more available memory your computer has. If you are working on a very large website, with many elements on it, the memory demands will gradually increase. For this reason, we recommend you use a computer with at least 8GB of RAM, running either Windows 7 or higher, or Apple OS 10.10 or higher while working in the app. 

Contact support

If the slowdown you are experiencing is severe, or if you are encountering a lot of errors or crashes, contact Brandcast support using the "Live Support Chat" button at the bottom-right of the screen. We'll help you diagnose the issue as best we can!


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